Customer Service

At InkForSale.net, we sincerely value our customer's satisfaction with the products that they have purchased, therefore we try to provide the best possible customer service to our customers.

Return and Exchange Policy

All orders purchased within 90 days can be returned back to us. The returned product must be in new or sellable condition. Opened items can be returned provided that they are defective or is not working with your printer. Remanufactured ink cartridges such as HP and Lexmark are made using original manufacture cartridges and are tested before shipping to our customers, therefore we can not accept opened remanufactured ink cartridges unless they are defective. To prevent abusive use of this policy, such as returning used cartridges, we reserved the right to determine when an opened item is returnable or not. The packaging must not be damaged and any shrink wrap must not be broken. When returning a product, the customer is responsible for all shipping charges. We will not credit shipping charges to you. The shipping and handling charges on the invoice are not refunded. Please understand this is our effort to maintain cost so we can offer high quality products at lower price to our customers.

Return and Exchange Instructions

Please contact us before return or exchang any product you have purchased. When returning cartridges please seal the ink cartridge outlets with tape, this includes the top and bottom holes, and place the cartridge in a plastic bag to avoid the ink from leaking out. Please include a copy of the original invoice in the return package with the items you wish to return or exchange circled. We suggest you use USPS First Class, Parcel Post or Priority Mail with delivery confirmation when returning the package. Buyers are responsible for the return shipping charges. Please send the package to the following location:

SmartOne Services LLC

InkForSale.net

P.O. Box 1575

Union City, CA 94587-6575

Once we received and processed your returned items, refund will be applied to the credit you used at purchase. Please note that we do not refund the original shipping and handling charges. If you have any questions, please don't hesitate to contact us.

This page was updated on May 10 2008.

If you have a any question about our return and exchange policy, please send an E-mail to info@inkforsale.net.